Why this is important: Anxiety is one of the most common mental illnesses case management staff will encounter in their work and it can be one of the most debilitating and overwhelming experiences faced by students. Anxiety often prevents students from engaging in effective communication with case managers, accomplishing daily tasks, managing finances and work or school obligations, and even leaving their home. By understanding the different types of anxiety, case managers will be in a better position to work with these students and connect them to help.
 
Description: This micro-learning course offers research-based, practical advice for case managers to help them understand and interact more effectively with students experiencing anxiety symptoms. Learners will explore various types of anxiety disorders, including panic attacks, generalized anxiety disorders, and common phobias. The course will provide practical guidance and advice to communicate with students experiencing anxiety more effectively and help refer them to additional help, though a multidisciplinary CARE team model. Common examples of successful ways to talk with students with anxiety, as well as frequent pitfalls case managers should avoid, will be shared. 
 
Case managers will be able to: 
Describe the different types of anxiety disorders students may experience 
Understand more effective ways to communicate with students experiencing anxiety symptoms 
Avoid common pitfalls such as lecturing or giving condescending advice to students with anxiety symptoms 
Facilitate a referral to a multidisciplinary team and community supports
 
This course can also be purchased as part of the Mental Health Bundle.
 
Please note, these trainings are designed for counselors working on a college campus providing crisis support and guidance to students. They are often referred to as non-clinical counselors or counselors who work under FERPA rather than state confidently laws.